ADMIN/NON MEDICINE
CULTURAL COMPETENCY
PromptNESB/Indigenous patient approach
ResponseUse accredited translator (NEVER a child)
Aboriginal liaison officer
See patients frequently for updates
Address non medical needs (Blankets, food)
Involve important family members/elders
Closed loop communication – check understanding
Aboriginal liaison officer
See patients frequently for updates
Address non medical needs (Blankets, food)
Involve important family members/elders
Closed loop communication – check understanding
PromptMethods to ensure patient centered care as part of approach to cultural safety.
ResponseTaking a cultural history
Incorporating diverse health beliefs
Provide access to support people according to their cultural needs
Access to cultural and/or religious representatives
Interpreter services for all non english speakers
Cultural training/workshops
Feedback mechanisms available that represent cultural and language diversity
Relationships established with primary care providers for patients of culturally diverse backgrounds - community/local GP’s/Allied health
Design of department with cultural sensitivity in mind (Eg: indigenous artwork)
Incorporating diverse health beliefs
Provide access to support people according to their cultural needs
Access to cultural and/or religious representatives
Interpreter services for all non english speakers
Cultural training/workshops
Feedback mechanisms available that represent cultural and language diversity
Relationships established with primary care providers for patients of culturally diverse backgrounds - community/local GP’s/Allied health
Design of department with cultural sensitivity in mind (Eg: indigenous artwork)
PromptPrinciples of a culturally competent approach to healthcare
ResponseKnowledge of the patient’s ethnicity and resulting health challenges
An understanding of the beliefs and structures present in different cultures
A non-judgemental/empathetic/respectful approach to other cultures
Ability to integrate cultural concerns into management plans
Self-awareness of one’s own culture and its impact on practice.
An understanding of the beliefs and structures present in different cultures
A non-judgemental/empathetic/respectful approach to other cultures
Ability to integrate cultural concerns into management plans
Self-awareness of one’s own culture and its impact on practice.